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Even after a product is launched and released it doesn't end. The majority
of the effort spent on a project is typically spent on support. Hopefully,
with much of the good practices of design, development and testing support
issues will be reduced, but it is inevitable that issues will still
arise.
Lolay has the background to identify, document and repair support issues.
Using tools from Rational and even bugzilla issues can be tracked and
resolved. Further, using a zealous change management tool practice it
is easy to track the changes and releases of code.
Even here it doesn't end. Many times it all starts over from the beginning
with enhancements and new projects.
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